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We want everyone to be able to take part in regardless of abilities or conditions. This is why we work continuously with accessibility to correct the shortcomings of the website.

We are actively working to ensure that our website complies with the law on the accessibility of digital public services. To this end, we will tell you how we work with accessibility, what known accessibility issues we have and how you can report deficiencies to us so that we can address them. However, we are aware that parts of the website are not yet fully accessible. We are working to address these accessibility issues.

What is accessibility on our website?

Our accessibility requirements range from the contrast between text color and background to making the language understandable and the website easy to navigate. This benefits all users. Some of our adaptations are not visible, but are necessary to enable users with assistive devices to access the information. For example, severely visually impaired users can use a screen reader, a device that reads the content of the website or converts it into Braille. Mobility impaired users who have difficulty using a mouse can navigate using the keyboard instead. For these features to work, we have certain requirements for the structure of the website, i.e. how the code is written and how the content is formatted.

Shortcomings in digital accessibility

Inaccessible pdf documents

Information published in documents (such as PDF files) must also meet the accessibility requirements. Older documents (published before September 23, 2018) are exempt from the requirements, unless they are, for example, forms used. A lot of important information is published in attached documents, mainly in PDF and DOCX files. Some of these documents are accessible, but not all. In the short term, we are actively working on the accessibility of new PDF documents. We aim to replace attached documents with web pages.

No options for audio and video content

All digital video productions should be accessible to everyone, regardless of disability. They should work for those who cannot see, cannot hear, have limited manual dexterity or are not computer literate. Some of our video productions cannot be accessed by people with hearing or visual impairments. Our video productions are not always translated into Swedish or subtitled, and never audio or sign language interpreted. We aim to remedy this gradually.

Long complicated texts

Many of our texts are long and complex. They deal with complex topics and have often been written by people with expert knowledge in the field. While it is not always easy to make these texts easy to understand, we aim to rewrite the texts on the website so that they are understandable to as many people as possible.

Other shortcomings

  • Incorrect heading levels that do not follow the hierarchy
  • An unpredictable and unconventional home page that makes navigation difficult
  • Insufficient link texts and link descriptions
  • Broken links

Exceptions to the rules

Viable Cities invokes the exemption for unreasonably burdensome adaptation under Section 12 of the Act on Accessibility to Digital Public Services. A lot of work will be required to address all the above-mentioned shortcomings and we will not be able to do this before September 23, 2020.

How we work on accessibility

We continuously work on accessibility in our digital development and our goal is to achieve a coherent and accessible customer experience for all.

Help us get better

If you have a suggestion for something we can do better, we would like to hear from you so we can include it in our accessibility work.
If you are not satisfied with how we meet the accessibility requirements, you can contact the Digital Government Agency (DIGG), which is responsible for supervising the law on accessibility to digital public services.

Reporting accessibility problems

If you experience problems accessing information on our website, please feel free to submit a report to us.

We want everyone to be able to take part in regardless of abilities or conditions. We therefore work continuously to improve the accessibility of our website. If you have problems or a suggestion for something we can do better on the website, we would like to hear from you.

Name (optional)

Your name (optional)

First Name

Last name

Website (optional)

On which page of the website do you experience accessibility problems?

Describe the problem(s)

Describe your accessibility problem in as much detail as possible so that we can address it.

Cause of the problem

Please indicate the reason for reporting.